Learn more about us

Covering the Midlands and surrounding areas, we have grown a reputation for providing an honest, reliable and quality service that we are proud of.

The company was started by Michael Wallace at the age of 18 back in 2005 and has grown steadily over the years to a become a successful and respected local company.

Our work consists of all aspects of electrical work no matter the size. We are also experts in the renewable energy market, currently maintaining and servicing Solar PV sites throughout the Midlands.

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We are an approved Which? Trusted Trader

In August 2016 M J Wallace Limited became endorsed by Which? through their Trusted Trader scheme. This was a particularly proud moment in the companies history as Which? is known and used by so many people when looking for a quality service or product.

See our 5* reviews on our Which? Trusted Trader page

How Which? assess its traders

Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:

Credit report

This is obtained to validate the financial health of a business who applies to be assessed.

Customer Satisfaction

The Which? Trusted Traders endorsement team will check a selection of customer references from 10 domestic customer details chosen at random by the assessor.

Business procedures

A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.

Interview and assessment

The standard assessment includes a face to face visit and interview carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.

Report

Businesses receive a report of the assessment, providing valuable feedback from experienced assessors to ensure that they meet the high standards before they are allowed to join the scheme.

Endorsed trader

Having passed all these checks, the trader is now able to choose to join the scheme, agreeing to abide by the terms and conditions and code of conduct. They can now show their customers that they are an endorsed Which? Trusted trader.

Who makes the grade?

Those who don’t make the grade don’t get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet the high standards can become Which? Trusted traders.

If things go wrong

An extra benefit of using Which? Trusted Traders is that they have an independent Alternative Dispute Resolution service, Dispute Resolution Ombudsman, on hand  should something go wrong. This problem solving service provides peace of mind for both consumers and traders.